22 Hotel Workers Describe The Creepiest Things They’ve Seen

Just about everyone has a creepy, scary, or horrifying hotel story, but if you ask the average hotel worker (night audit clerks, housekeeping staff, managers, etc.) you’ll likely hear stories beyond your wildest imagination. As proof, consider these 22 tales from hotel workers around the world. You won’t be the same afterwards.

Mr. M

“Excuse me for not being an amazing storyteller, but this is definitely a true story. Not me specifically, but my mother used to work at a hotel in Washington D.C. back in the 90s as a housekeeper/maid. She needed money because she was a refugee from Vietnam. Even though she didn’t know much English at the time, she knew enough to get by at her job and all the other staff and hotel guests loved her because of how sweet she was. Because of this, anytime high profile guests (such as the Backstreet Boys) would stay at the hotel, the manager always sent my mom to clean the room since she was good at it.

“Anyway, one day, a guest came. We’ll refer to him as Mr. M because I don’t know his real name. He checked in to their most expensive suite. As usual, the manager told my mom to take care of his room. As she got there, there was a ‘do not disturb’ sign, so she told the manager she would come back later. What was weird was that no one was ever allowed in his room. The man stayed there for over a month, and not one time did he let a staff come in to clean. However, he paid a lot and he gave a warm welcome every time he passed a staff member/housekeeper, so no one payed him any attention. Then one day, people didn’t see him anymore, so they assumed he checked out, even though the receptionist had no account of this. Since it had been so long since the room was cleaned and the ‘Do not disturb’ sign wasn’t on the door anymore, the manager told my mom to go check it out and try to clean up what she could. As she got to the floor and unlocked the door to the room, a disturbing smell hit her. She couldn’t figure out what it was, but she continued to survey the room, which was disgustingly messy. Her words were that, ‘it looked like someone had thrown a rave,’ even though no other guests seemed to have ever gone into the room besides Mr. M. It had looked like Mr. M had deserted the place without telling anyone. My mom was still shocked by the smell, so she tried to track it down. As she followed the smell, she could tell it was coming from the hotel room closet. When she opened the closet, there was nothing but a cardboard box on the ground from which the smell was resonatin. My mother’s first instinct was to open the box to see what it was and clean/throw it out. When she opened the box, what she saw scarred her to this day. It was the rotting/decomposing head of a young woman, chopped off. My mother immediately screamed and got out of there, where she fainted in the elevator. Once she woke up, cops were everywhere and the hotel was like a CSI scene. The manager told her that Mr. M wasn’t his real name and he used a fake credit card to check in. The head of the woman was identified to be like a call girl/prostitute-type person. I don’t know much more or any nitty gritty details, but i’m sure one can look it up on the internet for more information. Needless to say, my mom quit that day.”

A Most Strange Guest

“I’ve come to realize (through my two years as a night auditor) that the things that shake you the most are not the weird noises you hear or the overwhelming feelings of loneliness at 3 AM. The stuff that really gets to you simply being things that your guests do.

“There have been a few good incidents that have shaken me a bit over my tenure. An intoxicated man waving his gun around at 3 AM, a woman having a schizophrenic breakdown in a room and having a violent dispute with herself, and a man wandering the halls talking to himself for hours on end.

“For the sake of the thread though, I can remember one that struck me as extremely odd. One night a few hours after I had arrived for my shift, a guest kept coming down and aimlessly wandering around the lobby and breakfast area. He was doing extremely odd things like talking to himself and sitting down at a breakfast table only to stand up and switch chairs at the same table every 2-3 minutes. Every time I asked him if he needed help, he would jerk a little and mumble that he didn’t need anything.

“Well a few hours or so after he finally went to his room, he came back down and said he had turned the heater on and it made him short of breath, and needed me to call an ambulance. So even though I was confused, I obliged. About a minute later, the hotels fire alarms started to go off. The whole time the firemen were going up and down from his room, they kept asking if he had anyone with him or if he was alone, and I kept telling them that he was in fact alone and had no other guests in the room with him.

“After the firemen left and everything was back to ‘normal,’ I went to look in the man’s room. He had rearranged all of the furniture, put the TV in the bathroom, and had put his trashcan in the middle of the room and set it on fire. The thing that troubled me wasnt the fact hat the man intentionally set his room on fire, and could have possibly burned the hotel down, it was the fact that, even though he was alone, he had small children’s clothes spread around the room.”

Packed Lift
“Got into a lift from the top floor to head down. Lift stopped at fourth floor, door opened, saw people outside standing still, making no attempt to come in despite me being alone inside and there was room for them. The automatic lift door then closed and before it was completely shut, I heard someone outside said ‘Why is the lift so full of people?'”
Awful Night on the Job

“Hotel bartender here. Started a few months ago at a more upscale place. It was a quiet evening and a distraught-looking guy came to the bar and ordered a shot and a beer. I was catching some fucked-up vibes.

“To lighten the mood, I tried to drum up some light hearted conversation. He tried to talk but couldn’t. So I asked him if everything was alright.

“He said no. I asked, ‘What’s wrong. Anything I can do to help? How about a plate of some food. On the house, buddy.’

“He declines, proceeded to tell me the escort he hired slit her wrists and is dead in his room’s bathtub.

“I jumped back and was like, holy shit I’m calling 911. After calling 911, I ran back to the bar to find the man slumped on the bar not moving. I run over to check on him, and his pulse is weak and he is pale and cold.
“After, the police and medics arrive and cleaned up the mess. Dead hooker and dead depressed business man. There was the man’s suicide note found in the room by another guest a few days later (yup a few days) that said he wanted to feel a woman’s touch one more time before overdosing on something that killed him at my bar.

“Fucked up. I got a week off work to deal with it, and was shocked when I came back to find everything normal, like nothing happened.”

Unusual Clean-Up Request

“Worked in a motel when I was 17-18 years-old. I was at the front desk not working when the housekeeping guy called me to check something out in a room that was being cleaned. I go up there and the housekeeping guy is standing in the middle of the room, pointing up to the ceiling.

“There was a set of bare foot prints on the ceiling, which is at least teen feet high. Bare. Not shoes or slippers, and only in the middle and no where else. There’s no way he jumped that high upside down and left no prints on the walls either.

“Also he left a single bullet on the bed.”

Shadow Figure

“I used to work in my aunt and uncle’s hotel in a Scottish village about twelve years ago, and the freakiest shit that happened to me was one night when I was sleeping in the staff quarters and heard a banging noise from along the corridor. This was about 3 AM after most of the staff had gone to bed. I got up to go and tell whoever was coming in late to shut the fuck up so I could go back to sleep, but the corridor was empty. Well lit I have to add, this is key.

“So I walk down the end of the corridor to see if it’s folk coming up the stairs drunk or whatever. I look down to see a figure stomping up the stairs. The only way I can describe it is as though a shadow of a person that was solid. There were no features on the face or clothes on its body. Imagine someone in a black morph suit walking along but you could see things through them.

“I turned and ran back to my room and shut the door. I could still hear the stomping for some time, and I don’t think I got a wink of sleep at all that night. I didn’t leave my room until the sun was shining through my window. I asked a few of the other staff if they heard the banging the night before, but nobody else had, and like fuck was I gonna mention seeing shadow men coming up the stairs at 3 AM.”

Inaction is an Action

“Worked as a chef for a Hilton. Remember speaking with one of the managers of a different downtown hotel, very high end, and he told me this story:

“Manager was on his way out of the hotel after working one evening and saw a homeless guy a ways out sleeping on the lawn. He decided to walk back in and tell the front desk employees to try and get him off property.

“Came back in for work the next morning and saw the same homeless guy still sleeping on the lawn, so he ran in to chew out the front desk manager about how the employees didn’t do as he asked. They both walked out to get the bum to leave and they found the bum was wearing a nice suit coat.

“Turns out it was a wealthy business man who had jumped off the 12th story balcony and had just been dead there all night and half the day. Turns out no one saw him fall.

“Sad story actually.”

The Freezing Bathroom

“I used to work in a hotel in Southern California, doing security. Every night we would get a print out of what rooms were vacant. It was my job to go through all the rooms, ensure all lights are off and all windows are secure. I went into a room and found all the lights on, typical of housekeeping after they clean. I started turning the lights off from the left side of the room, around to the windows and up to the bathroom. The bathroom has French style doors that open outward toward the room. The doors themselves have only hinges and two handles to pull them open, no other devices attached. The doors are also the very light-weight slatted wood.

“Anyway I opened the left door out all the way so I could reach around it and turn the light off in the bathroom. After turning the light off I realized it was freezing in the room, which is not uncommon being housekeeping liked it cold when they worked on a room. I reached up for the thermostat and when my hand was within four inches of it, the left bathroom door I just opened slammed shut. Terrified, I ran out of the room immediately. While pulling the door shut behind me the door deadbolt pushed itself out of the lock and it slammed into the door frame. I was petrified when I had to reach inside the door to disengaged it. I stood there for a minute or two with my eyes watering, wondering WTF just happened. I decided to go back in and look to be sure of what happened. I went in and looked at the door, it was shut. I moved it around to see if it would close on it’s own, which it wouldn’t. I tried throwing the door to slam it and the door is so light weight it caught a lot of air and wouldn’t even shut all the way after throwing it closed. As far as I could see it, there isn’t any explanation for what happened. I stopped going into that room.”

Holiday Inn Ghosts

“I worked at a Holiday Inn years ago and only can recall a few weird cases.

“One was that every now and then we would get complaints that a young girl was screaming in the pool area. When checking it out, you would find that nobody was around. . . . Management reported that a young girl drowned in the pool years earlier.

“One night, I was working the front desk and received a call from a room complaining that the room above them was stomping around and being noisy. Nobody was checked into that room and nobody was there when I checked it out. . . . Guess a wife killed her husband in the room. Also, after the murder the room was turned into storage, and despite it being empty, the front desk would get random calls from that room.

“I’m sure all of it is explainable but shit was weird to me”

Seeing Doubles
“Not my story, but I am involved in a way. Several years ago, my college roommate, let’s call her E, worked as the night manager for a newly-built hotel. As was par for the course, I would often bring coffee in around 1 to 2 AM and chat for awhile. One night, I showed up to my find E sitting at the front desk shaking her head looking completely perplexed. Allegedly, she had just checked-in what could only be described as the doppelgänger of our other roommate, M, who was alike down to the same height, hair style, eye color and southern accent (odd as we live in the north). E tried to speak with the new guest and show her a picture of M on her phone, but was rebuffed several times. We both chalked it up to coincidence, as we knew M was visiting her parents, and we went on to enjoy our coffee. Shortly after 2, I decided to head home. It wasn’t until a around 2:30 when I pulled into our garage, that I checked my phone to see a series of texts from E to M and me at 2:17 AM. ‘Stop…’ ‘Not funny’ ‘You guys suck’ ‘What the hell’. Naturally I was confused and called her back. This is when things got weird, and E sounded hysterical on the phone. Apparently M and I, in the same clothes I wore earlier, had been standing at the end of the main hallway, staring at her. E thought this was a joke and kept calling out to no response. Eventually the front desk phone rang, and in the time it took to answer it, we both had disappeared. I calmed her down over the phone, and the next morning we talked through the possibilities, trying to rationalize what she ‘saw.’ The guest who looked like M did come back to the front desk later that morning to inquire about some services, and much to E’s surprise, looked only vaguely similar to our roommate. The only thing that scares me to this day, and that I never told, her is that when I got into our house, the kitchen clock was stuck on 2:17, and directly next to it sat a photo of M and I smiling that I had only developed that afternoon. Still no explanations and nothing ever weird happened at the hotel again, but it still makes me uneasy to this day.”
Room #8

“Before I was born, my parents decided to move to the coast and open their own little seaside hotel. The first thing to do when they moved in was to clean all the rooms, so they took half each to speed things up. My mum told me this story when I was little: She was in room #8 doing some vacuuming when the whole carpet started ‘rippling’. When I was little, I didn’t think this sounded scary at all, as I just thought that maybe the carpet had got caught on the vacuum or something, and so I never really thought about it again. Fast forward to about a month ago: I remembered this old story and made fun of my mum a bit for thinking it was creepy, when it was obviously explainable. She looked confused and told me I must have not understood her when I was little… Apparently what had actually happened was that the entire carpet had rippled in a constant fluid wave-type motion, and all the furniture AND HERSELF had been lifted up and down off of the floor for about 10 seconds. She then screamed bloody murder at my dad down the hallway and told him they were selling the place before it had even opened… He managed to convince her otherwise, but she never went back in that room.

“It scares me more because my mum doesn’t believe in the supernatural or anything like that, and she doesn’t have any other creepy stories at all, just this one that she doesn’t like to talk about often…”

Room 303

“My wife used to work night audit at a hotel on the Oregon coast. She experienced quite a bit there with guests and the unexplained.

“Mostly room 303 was there least rented room. When ever she walked past it at night, the alarm clock in the room would go off. House keeping would claim that it was unplugged.

“The front desk has a log book of guest complaints, and most of those complaints were about room 303. Some examples are: pounding on the walls, feeling watched, seeing people, phone or alarm going off, TV turning on or off, bathroom light going on or off, hearing whispers or breathing and many more.

“Not of the unexplainable, but she had creepy guests try and pull her into their rooms, invite her to parties, call her at all hours of the night. I can’t imagine how stressful it would be to be there alone at night.”

The Watcher
“I was typing up an email to a customer and saw something out of the corner of my eye. I ignored it for a moment, and kept working. Then it sunk in: It was a fucking person just staring at me through the window. As I turned my head, they slowly walked out of my view towards the parking lot. So I hauled ass outside to confront them, and they were gone. Not a soul in sight for miles. I couldn’t shake the feeling I was being watched the rest of the night.”
Mental Decline

“I worked at a hotel for about a year. It was usually pretty good. Some people would stay at the hotel for weeks or a month at a time for business reasons. But there was this one old lady that had been there even before I started working that just stayed in her room all day, occasionally leaving to go down the hill and pick berries or something along the street. Maybe get food or other supplies. Idk. She really wasn’t a problem other than not letting people into her room.

“About January of 2015, she started acting weird. Like yelling at people walking by her room, calling down to the front desk and being angry about things that had never happened. This goes on for about a week and then she just goes off the deep end. She starts standing outside of her room, yelling at people that entered her sight, no matter how far away they were. She would call down to the front desk, but now she would say eerily creepy things like, ‘You shouldn’t have done that. You’ll be sorry for that. I can find you.’ And then she’d hang up.

“Eventually, after about two weeks, we forcibly ejected her after her credit card declined. She threw a fit and had to be removed off the premises by her son. Let me tell you, going into that room was like entering hell.

“Stains all over the carpet, blood and feces spread across the walls in the bathroom, blood on the mattresses, empty cans everywhere, jarred foods that stank to high heaven, boxes sealed shut, some with black ooze dripping out of them. Light bulbs stacked in the corner, all in perfect condition but not used in the lights. It was horrible.

“Found out she went off the deep end because she had been denied her pills for some kind of mental thing.”

Haunted Coat?
“Not me, but my cousin worked in a pretty popular hotel in New York City. There was a particular room that was always unoccupied and the hotel workers would use it to take naps. My cousin threw her coat on a chair that was facing the window and took a nap in the bed. She said she felt the weight of someone getting into the bed and she immediately sat up. There was no one in sight, but her coat was now on the bed and the chair that had been facing the window was facing the bed. Could’ve easily been her co-worker creeping but still spooky.”
Tales of Michael and His Thong Collection

“I’m an assistant manager at a fairly nice hotel in a little tourist town…

“There was a guy named Michael, a childhood friend of one of the housekeepers back when I was a housekeeper myself. He was kind of sketchy, flirty, kept following us around every now and then. Occasionally he’d rent a room using his friend’s employee discount and would just stay for an extended period of time.

“This was one of those times.

“He was staying around for a week or so, and I was the person assigned to do his stayover. I went to knock on his door, but before my fist could even connect, I just hear this godawful howling and cursing from the other side. Just a string of ‘fuck you’s from here to the end of time, stuff about how much he hated whoever he was talking to, crap about how it wasn’t their job to judge him. Loud enough that people are filing out of their rooms to see what the ruckus is, and I’m just standing there with my hand outstretched staring wide-eyed at the door.

“Then silence.

“I called the manager at the front and said I was scared to knock on the door, because the guy was batshit. He told me to forget it, but if he started yelling again to call down to the desk and he’d take care of it.

“Fine, okay.

“Then, he started yelling again. I call the manager. He sends up the guy’s friend–a dude named Will – from his break to go talk to him. Will goes in and vanishes for forty-five minutes, then comes back out and calmly informs me it’s no big deal. Michael was just talking to his mom. Also, he needs sheets.

“And this went on for a while. Antics include him drunkenly kicking a garbage bag down the hallway and leaving a trail of soggy Corn Pops in his wake, outright running from the desk attendant when she asked what his girlfriend’s name was (apparently, he didn’t know who she was), and bringing in these dudes who basically stalked the head housekeeper in hopes of finding out if she was DTF (she wasn’t). We were all more than a little thankful when he left.

“Except we had to clean his room. Or rather, Kristy – the housekeeper who’d been around the longest – had to clean his room. I watched her walk in, then I watched her walk out with this bewildered and horrified look on her face. She was always a little dramatic, so I just asked what was going on.

‘They’re everywhere.’

‘What is?’

‘Thongs.’

“Lo and behold, the room was trashed. Blood and shit were smeared across the walls like he was trying to paint a mural with human filth, garbage bags practically exploded over the room, the bathtub and sink as black as night. But, more baffling, there were thongs.

“And indeed, they were everywhere. Strewn about like confetti, unused and freshly clean. They were stuffed under the bed, hanging out of drawers, rammed behind the furniture, tied around the pipes. They were heaped in corners, they were laid out in trails, they were crammed in the sink, they were practically coming out of our ears.

“Just… women’s thongs.

“Michael ended up fleeing altogether without paying the bill, so we never had the opportunity to ask him why the fucking hell he had so many thongs. Or whose blood was on the wall. Or why he’d decided to make a rainbow of shit in the bathroom. We’ve not heard from him since, and then his friend just went AWOL and stopped showing up to work.

“I swear, though. Kristy seemed to get this look in her eyes whenever anyone mentioned underwear after that. Like it was a trigger word. Probably didn’t help she found a displaced thong tucked away neatly on her cart a week later. I don’t think I’ve seen anybody so bloodthirsty in my life.”

Ghost Encounter, Minus the Ghost

“Not inexplicable, but scary at the time! Worked as a waiter in an old hotel in Scotland that was reputedly haunted. The restaurant, and the part with the bedrooms, were seperate buildings and all ground-floor (this is important). One afternoon, we were expecting two elderly sisters to check in for a few nights – friends of the owner and regular guests, though being a new-ish member of staff, I’d not met them yet. Well, one of the other waiters mentioned that they’d arrived, and would I go put a bottle of claret in their room while they were being helped out of the car?

“No worries – picked a bottle, opened it, got two glasses and a tray, and nipped out the back of the restaurant, across the courtyard, past the two old ladies getting out of their car, and into the main building. Turned into the corridor leading to the bedrooms. Now, at this point I knew there was nobody else in the building – no other guests and only the owner and a couple of waiters were around between lunch and dinner service. I’d also been told the stories about the hotel ‘ghost’ – apparently an old woman in grey who’d hanged herself when it was a coaching inn. I was therefore perturbed to see a headless figure, in faded Victorian dress, shuffling away from me down the corridor in complete silence.

“W. T. F?

“To my credit, I didn’t actually drop the tray, but I did eventually emit a noise resembling a Harrier jump jet winding up, causing the figure to turn around…

“One of the two old ladies, suffering with severe osteoperosis that caused her head to rest below her shoulders, had been let in the side door ahead of me so she didn’t have to walk so far…I felt like an idiot. Told her I’d tripped with the tray but saved it. Not sure she believed me.”

Monster Attack

“I worked at a hotel in Florida, a fairly upscale place. One day after a particularly bad string of thunderstorms, I went to clean the pool. They had an actual pool guy they called from time to time, but only when the pool was really bad. When I first looked at the pool, I brought the manager outside and told him I felt like it was out of my scope. The pool was covered in debris. Leaves, plants, mulch, dirt, etc…

“He told me he thought I could handle it, though, so I was like, whatever, guess I’m scooping this thing out with a net all day. So I start scooping, probably had been scooping for an hour or so, when this girl comes to the pool in her string bikini and asks if its swimmable. I ask her if she really wants to swim in that, she just kind of shrugged, and decided to lie down in a sun chair until I finished scooping the pool out.

“We started making small talk, and finally she said she just wanted to dip her legs in. She does so and after about 10-15 seconds, I notice some weird looking things swimming around in the pool, and they’re coming RIGHT FOR HER FEET. I scream “YO GET UP… GET OUT.. GET OUT NOW.” She looks at me like I’m crazy, but gets out. I point and she looks down and about… oh.. 10-12 of these giant cockroaches are now gathering near the wall where she was soaking her feet. She freaked out and ran off, and I assume went back to her room and had a nervous breakdown.

“I went and got the manager, told him to either call the pool guy, or I’d do it himself, because I wasn’t working with these monsters.

“He actually opened one of the pool filters and came across about 15 or so MORE of them in the filter. It was a sight you don’t really unsee.”

Surprise Behind the Bed
“One of the hotels I work at was changing their room layouts, and when they moved a bed they found a red pentagram painted (I hope) on the carpet beneath it. Nobody could figure out how long it could’ve been there. Not too crazy, really, bit a little weird.”
The Mystery Guest
“Had a guy walk up to me with bags for shoes and a hospital gown. Introduced himself as ‘Nothing, Absolutely Nothing,’ and that he needed a computer to spread the word of His return and coming retribution. Luckily my Loss Prevention guy was nearby.”
Pool-Side Discovery
“I used to work for a big name chain property in California, high touristy area. Relatively safe because of the high traffic of people. The people who stayed were mainly business people and families on vacation. Not at all on the same level of sleazy motels. One morning, one of the housekeepers comes running to the front desk and is freaking out. Turns out one of the guests discovered a bag of unattended, LOADED guns in the fitness room. We have no idea who it belonged to and so the cops are called. Management instructs me to sit in the fitness room and guard the gun bag and not allow anyone to take it while we wait for the cops to arrive. They didn’t even lock me into the fitness room in case the owner decided to come back and retrieve their cache of guns. Mind you, I am a 5 foot, 115 pound girl with no self-defense skills. By then, word is sweeping through the hotel that there is a loaded gun in the fitness room, so I was half expecting some criminal dude to burst in at any minute. As someone who never encounters this sort of shit, this was definitely high on scariest moments while working.”
A Delicious Crime Scene

“Police and detectives were called in for a horrible crime scene in a suite of a hotel for which I was Front Office Manager. There appeared to dried blood all over the suite; on the bed, the floor, the walls, lamps.

“Forensics fairly quickly determined that it was all chocolate.”